Subscription & Refund Policy

This Subscription & Refund Policy is part of our Terms of Service. Current plans, prices and usage limits are shown on our website and in the app at the time of purchase. Prices are in U.S. dollars and exclude applicable taxes. Payments are processed by our payment processor, Stripe; GetLeadsFromAI does not store full payment card numbers.

A free scan does not require payment information and never converts into a paid plan automatically.

If we offer a free trial that requires a payment method, we will clearly disclose the trial length and the price that will be charged when it ends before you start. Unless you cancel before the trial ends, your paid subscription begins and your payment method is charged automatically. For trials longer than 14 days we will email you a reminder before the first charge.

For annual subscriptions we will send a reminder email at least 30 days before the renewal date, with the renewal price and instructions for cancelling. At purchase we will provide an acknowledgment that includes these automatic renewal terms and how to cancel.

• Online: go to Settings → Billing in the app and select "Cancel subscription." You can cancel online at any time without contacting us.
• By email: send a cancellation request to support@getleadsfromai.com from the account email. We will confirm cancellation by email.

Cancellation takes effect at the end of the current paid billing period. You keep access until then, and you will not be charged again. Your data remains exportable for 30 days after access ends, then is deleted as described in our Privacy Policy.

• General rule: all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused features, unused scans or periods when you did not use the Service, except as required by law or stated in our Terms (for example, if we discontinue the Service or remove a material feature of your plan, in which case we refund prepaid fees for the unused portion of the term).
• Billing errors: if we charged you in error (for example, a duplicate charge or a charge after a confirmed cancellation), we will refund the erroneous amount.
• Discretionary refunds: we may, at our sole discretion, issue a refund or credit in other circumstances. Doing so once does not oblige us to do so again.
• Service problems: if a verified outage on our side prevented you from using the Service for an extended period, contact us and we will consider a pro-rated credit in good faith.
• No refunds for violations: accounts terminated for violating our Terms of Service or Acceptable Use Policy are not eligible for refunds.

Approved refunds are returned to the original payment method, typically within 5 to 10 business days depending on your bank. Please contact us before filing a chargeback so we can resolve the issue.

• Upgrades take effect immediately. You are charged a prorated amount for the rest of the current billing period.
• Downgrades take effect at the next renewal. Features or usage above the new plan's limits may become unavailable at that time.
• Price changes: we will notify you by email at least 30 days before a price increase takes effect at your next renewal. If you do not want to continue at the new price, cancel before the renewal date.

If a payment fails, we will notify you and retry the charge over a period of time. If payment is not resolved, we may downgrade or suspend your account until the balance is paid. You remain responsible for amounts due.

You are responsible for applicable sales, use and similar taxes. Where we are required to collect tax, it will be shown on your invoice. Invoices and receipts are available in Settings → Billing and are emailed after each charge.

Contact support@getleadsfromai.com with any billing question. We aim to respond within two business days.