Terms of Service

These Terms of Service (the "Terms") are a legally binding agreement between you and GetLeadsFromAI ("GetLeadsFromAI," "we," "us," or "our") governing your access to and use of the website at getleadsfromai.com, its subdomains, the GetLeadsFromAI web application, the attribution snippet, reports, emails, APIs and all related products and services (together, the "Service").

By creating an account, checking a box or clicking a button that references these Terms, submitting a free scan, installing the attribution snippet, or otherwise accessing or using the Service, you confirm that you have read, understood and agree to be bound by these Terms and by the documents they incorporate by reference, including our Privacy Policy, Acceptable Use Policy, Subscription & Refund Policy, Cookie Policy, AI Results Disclaimer and, where applicable, our Data Processing Addendum. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, agency or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and "you" refers to that entity and its authorized users. You must be at least 18 years old and able to form a binding contract. The Service is intended for business and professional use and is not directed to consumers acting for personal, family or household purposes, or to children.

We may update these Terms from time to time. If we make a material change, we will notify you by email to the address associated with your account, by an in-app notice, or by posting the update on this page, at least 30 days before the change takes effect, unless the change is required by law or addresses a security or abuse issue, in which case it may take effect sooner. The "last updated" date above shows when these Terms were last revised.

Changes apply going forward and do not apply to disputes that arose before the change took effect. If you continue to use the Service after a change takes effect, you accept the updated Terms. If you do not agree to a change, you must stop using the Service and may cancel your subscription as described in the Subscription & Refund Policy.

GetLeadsFromAI helps businesses understand whether AI assistants and AI-powered search features (such as ChatGPT, Perplexity, Google Gemini, Anthropic Claude and Google AI Overviews) mention or recommend them, suggests improvements, and measures website visits and leads that originate from those assistants. Features vary by plan and may include scans, scores, prompt tracking, competitor analysis, fix recommendations, alerts, reports and lead attribution.

We may add, change, suspend or remove features at any time. If we remove a material feature of a paid plan during your subscription term, we will give you reasonable advance notice where practicable, and you may cancel and receive a prorated refund of prepaid fees for the unused portion of that term as your sole remedy.

We may offer features labeled as "beta," "preview," "early access" or similar. Beta features are provided "as is," may be changed or discontinued at any time, and are excluded from any service-level or support commitments.

The Service is offered from and intended for use in the United States. If you access it from another country, you do so on your own initiative and are responsible for compliance with local laws.

• You must provide accurate, current and complete information and keep it updated.
• You are responsible for safeguarding your login credentials, for all activity under your account, and for the actions of every user you invite to your workspace.
• You must notify us immediately at security@getleadsfromai.com if you suspect unauthorized access to your account. We are not liable for losses caused by unauthorized use of your credentials that results from your failure to keep them secure.
• You may not share accounts, sell or transfer accounts, or create accounts by automated means or under false pretenses.
• We may refuse registration or reclaim usernames and workspace names at our discretion.

We may offer a free, limited AI visibility scan without an account. By submitting a free scan you agree that: (a) the information you submit is accurate and relates to a business you own, work for or are authorized to represent; (b) we may use that information to run the scan, show you the results, email you the report and related follow-up messages about the Service (which you can unsubscribe from at any time); and (c) free scans are subject to limits (for example, one per email address, per-IP limits and a daily capacity cap), may be queued or declined, and may be discontinued at any time. Free scan results are a limited sample and are less comprehensive than paid tracking.

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) and renew automatically at the end of each billing period at the then-current price until you cancel. Our Subscription & Refund Policy is part of these Terms and explains trials, renewals, cancellation, plan changes and refunds.

• You authorize us and our payment processor to charge your payment method for all fees when due, including renewals. You must keep a valid payment method on file.
• We may change prices for future billing periods by giving you at least 30 days' notice. A price change takes effect at your next renewal after the notice period. If you do not agree, you may cancel before the renewal.
• Fees exclude taxes. You are responsible for all sales, use, value-added, withholding and similar taxes, other than taxes on our net income. Where we are required to collect taxes, we will add them to your invoice.
• If a payment fails, we may retry the charge, and after notice we may downgrade, suspend or terminate your access until the balance is paid. Overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.
• You agree to contact us at support@getleadsfromai.com about any billing dispute before initiating a chargeback, and to raise disputes within 60 days of the charge. Chargebacks filed in bad faith may result in account suspension.
• Usage limits (businesses, prompts, engines, scan frequency, seats) depend on your plan.

"Customer Data" means data you or your users submit to the Service, such as business profiles, competitor lists, prompts, uploaded files and data collected through the attribution snippet installed on your websites. As between you and us, you own Customer Data.

You grant GetLeadsFromAI a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Data, and to send relevant portions of it (for example, your business name, category, location and prompts) to third-party AI and data providers, solely to provide, secure, support and improve the Service and as described in our Privacy Policy.

You represent and warrant that:

• you have all rights, consents and permissions necessary to submit Customer Data and to allow us to process it under these Terms;
• Customer Data and your use of the Service do not violate any law, any third party's rights or any third party's terms (including those of the AI platforms and directories you monitor); and
• you will not submit sensitive information, including Social Security numbers, financial account or payment card numbers, government ID numbers, precise geolocation, biometric data, protected health information subject to HIPAA, or information about children under 13. The Service is not designed to protect such information, we do not sign business associate agreements, and you are solely responsible if you submit it.

You are responsible for maintaining your own copies of Customer Data you need. You can export your data while your account is active and for 30 days after cancellation, after which we may delete it as described in our Privacy Policy.

If you install our JavaScript snippet on a website, you are the party that decides to collect data from that website's visitors, and we process that data on your behalf under our Data Processing Addendum, which forms part of these Terms. You agree that you will:

• install the snippet only on websites you own or are authorized to control;
• post and keep an accurate privacy notice on each such website that discloses the use of analytics and attribution technologies, the categories of data collected, and that a service provider processes that data on your behalf;
• obtain any notices and consents required by applicable law before data is collected, including under the Florida Security of Communications Act (Chapter 934, Florida Statutes), the California Invasion of Privacy Act, other federal and state wiretapping, eavesdropping and pen-register laws, state consumer privacy laws, and cookie and ePrivacy laws where applicable;
• not enable optional full form-field capture unless you have obtained all consents required to disclose those communications to us, and never configure the snippet to capture passwords, payment card data, health information or other sensitive information; and
• honor visitor opt-out requests and Global Privacy Control signals as required by law.

By default, the snippet records whether a visit came from an AI assistant, the landing page, and lead events such as form submissions and clicks on phone or email links. For form submissions it sends only field names and a one-way hash of an email address, not the content of the fields. You are solely responsible for your configuration choices and for your website visitors' privacy rights.

If you use the Service to serve clients (for example, on an Agency plan), you also agree that:

• you have each client's authorization to add its business, monitor its AI visibility, install the snippet on its websites and share reports with it;
• you are responsible for your clients' and client-viewer users' compliance with these Terms, and for your own agreements with your clients;
• white-label reports are provided for your convenience. GetLeadsFromAI has no contract with, and no obligations or liability to, your clients, and you will not make any warranty or commitment on our behalf; and
• you will indemnify us for claims brought by your clients relating to your services.

You must comply with our Acceptable Use Policy, which is incorporated into these Terms. Among other things, you may not use the Service to violate the law or anyone's rights, to post fake reviews or deceptive content, to monitor businesses you are not authorized to represent in a way that violates law, to reverse engineer or scrape the Service, or to interfere with its operation.

The Service sends prompts to third-party AI models and data providers through their official APIs and analyzes their responses. AI responses are generated by those third parties, are probabilistic, vary between runs, users, locations, accounts and time, and may be inaccurate, incomplete or outdated. API results approximate, but may differ from, what a person sees in a consumer app or search page. Scores, positions, share-of-voice figures, attribution counts and recommendations are estimates for informational purposes only.

We do not control any AI platform or search engine, and we do not and cannot guarantee that your business will be mentioned, recommended, ranked or cited by any AI assistant, or any particular increase in visibility, traffic, leads or revenue. You are solely responsible for evaluating recommendations and for any action you take based on them, including changes to your website, listings and marketing. Recommendations never authorize or encourage fake reviews, review gating, undisclosed incentives, spam or other practices that violate the FTC Act, the FTC's rule on consumer reviews and testimonials (16 C.F.R. Part 465), or platform rules.

The Service relies on and links to third-party services that we do not control. Your use of third-party services is governed by their terms and privacy policies, and we are not responsible for them. Third-party product names and trademarks are the property of their owners. GetLeadsFromAI is not affiliated with, endorsed by or sponsored by OpenAI, Perplexity, Google, Anthropic, Microsoft or any other AI provider. See our AI Results Disclaimer.

The Service, including its software, algorithms, scoring methods, prompt libraries, designs, text, graphics, logos and all related intellectual property, is owned by GetLeadsFromAI or its licensors and is protected by U.S. and international law. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for your internal business purposes during your subscription. All rights not expressly granted are reserved.

Reports generated for you may be used and shared by you and, on Agency plans, with your clients. You may not remove our proprietary notices except as allowed by white-label features.

Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them for any purpose without obligation to you.

Aggregated data. We may collect and use data about the operation and use of the Service, and create aggregated or de-identified data from Customer Data and AI responses that does not identify you, your business or any individual, to operate, analyze, benchmark and improve our products and to publish industry insights. We will not attempt to re-identify de-identified data.

Each party may receive non-public information from the other that is marked confidential or that a reasonable person would understand to be confidential ("Confidential Information"). The receiving party will use the other party's Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to employees, contractors and service providers who need to know it and are bound by similar obligations. Confidential Information does not include information that is or becomes public through no fault of the receiving party, was known to it without restriction, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information when required by law, after giving reasonable notice where legally permitted.

Our Privacy Policy explains how we handle personal information. When we process personal information on your behalf (for example, data collected by the attribution snippet), our Data Processing Addendum applies and controls over these Terms for that processing. Our current list of subprocessors is published on our website.

You may stop using the Service and cancel your subscription at any time from your account settings, as described in the Subscription & Refund Policy.

We may suspend or terminate your access, with or without notice, if: you breach these Terms or the Acceptable Use Policy; your use creates legal, security or operational risk for us or others; you fail to pay; we are required to by law or by a third-party provider; or your account is inactive for an extended period. Where practicable and lawful, we will give you notice and an opportunity to cure before terminating for a curable breach. We may also discontinue the Service entirely with at least 30 days' notice and a prorated refund of prepaid fees.

On termination, your right to use the Service ends immediately. Sections that by their nature should survive (including those on fees owed, Customer Data licenses needed to wind down, intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, dispute resolution, governing law and general terms) survive termination.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you, in which case they apply to the fullest extent permitted.

These limitations apply even if a limited remedy fails of its essential purpose, and they are an essential basis of the bargain between you and GetLeadsFromAI. They do not limit liability that cannot be limited under applicable law, such as liability for gross negligence, willful misconduct or fraud where such limitation is prohibited.

You will defend, indemnify and hold harmless GetLeadsFromAI and its affiliates, officers, directors, employees and agents from and against any claims, demands, actions, damages, losses, liabilities, penalties, fines, costs and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer Data; (b) your use of the Service or of reports and recommendations; (c) your websites, your installation and configuration of the snippet and your collection of visitor data; (d) your breach of these Terms or violation of any law or third-party right; or (e) claims by your clients, users or website visitors. We will give you prompt notice of a claim (though delay only relieves you to the extent you are prejudiced), reasonable cooperation at your expense, and control of the defense, except that you may not settle a claim that imposes obligations or admissions on us without our written consent. We may participate with counsel of our choice at our own expense.

Informal resolution first. Before starting arbitration or a court action, a party must send the other a written notice describing the dispute and the relief requested, and the parties must try in good faith to resolve it for at least 60 days. Send notices to us by email to legal@getleadsfromai.com. We will send notices to the email address on your account.

Binding arbitration. Except as provided below, any dispute, claim or controversy arising out of or relating to these Terms, the Service or the relationship between you and GetLeadsFromAI, including the validity, scope or enforceability of this arbitration agreement (but not the class action waiver, which only a court may decide), will be resolved by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules or, if you are an individual using the Service primarily for personal purposes, its Consumer Arbitration Rules, before a single arbitrator. The arbitration will take place in the State of Florida, or by video conference or written submissions if the parties agree or the rules allow. The Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs this section. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may award any relief available in court on an individual basis, and must follow these Terms.

Fees. Filing, administrative and arbitrator fees are allocated according to the applicable AAA rules. Each party bears its own attorneys' fees and costs, except that the arbitrator may award reasonable attorneys' fees and costs to the prevailing party where authorized by law or by these Terms.

Mass arbitration. If 25 or more similar demands are filed against GetLeadsFromAI by or with the assistance of the same law firm or coordinated counsel, the demands will be administered in batches of up to 25, with one arbitrator per batch, and the remaining demands held in abeyance until each batch is resolved, to the extent permitted by the AAA's rules.

Exceptions. Either party may (a) bring an individual claim in small claims court if it qualifies and remains there, and (b) seek temporary or preliminary injunctive relief in court to protect its intellectual property, Confidential Information or the security of the Service, pending arbitration.

30-day right to opt out. You may opt out of this arbitration agreement by emailing legal@getleadsfromai.com from the email address on your account within 30 days after you first accept these Terms, with the subject "Arbitration Opt-Out" and your name and account email. Opting out does not affect any other part of these Terms.

Severability. If the class action waiver is found unenforceable for any claim, that claim must be severed and heard in court, and the remaining claims arbitrated. If any other part of this section is found unenforceable, the rest remains in effect.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, United States, without regard to its conflict-of-laws rules, and, where applicable, by the federal laws of the United States. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.

Subject to section 19, any claim not subject to arbitration must be brought exclusively in the state courts located in the county in Florida where GetLeadsFromAI maintains its principal place of business, or in the United States District Court for the district that includes that county, and you and GetLeadsFromAI consent to the personal jurisdiction of and venue in those courts and waive any objection based on inconvenient forum.

You may not use or export the Service in violation of U.S. export control and economic sanctions laws, including the Export Administration Regulations and regulations administered by the U.S. Treasury Department's Office of Foreign Assets Control. You represent that you are not located in a comprehensively sanctioned country or region and are not on any U.S. government list of prohibited or restricted parties.

You consent to receive communications from us electronically, including by email and in-app notices, and agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing, consistent with the federal Electronic Signatures in Global and National Commerce Act and Florida's Uniform Electronic Transaction Act (Section 668.50, Florida Statutes). Notices to you are effective when sent to the email address on your account. Legal notices to us must be sent by email to legal@getleadsfromai.com.

We send transactional emails (such as security, billing and report emails) as part of the Service. You can unsubscribe from marketing emails at any time using the link in the email.

• Entire agreement. These Terms, together with the documents they incorporate and any order form you sign with us, are the entire agreement between you and GetLeadsFromAI about the Service and supersede all prior agreements on that subject. If there is a conflict, a signed order form controls, then the DPA (for data processing), then these Terms, then the other policies.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization or sale of assets, or to an affiliate. Any prohibited assignment is void.
• Force majeure. Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including outages or changes at AI providers, internet or hosting failures, labor disputes, natural disasters, hurricanes, pandemics, war, terrorism or government action.
• Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions remain in full force.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Relationship. The parties are independent contractors. These Terms create no partnership, joint venture, agency, fiduciary or employment relationship.
• No third-party beneficiaries. These Terms do not confer rights on any third party, except that indemnified parties may enforce section 18.
• Interpretation. Headings are for convenience only. "Including" means "including without limitation." These Terms will not be construed against the drafter.

Questions about these Terms? Contact GetLeadsFromAI at legal@getleadsfromai.com. For support, contact support@getleadsfromai.com.